Business Intelligence Digital Technology Service Industry

Question: Discuss about theBusiness Intelligence for Digital Technology Service Industry. Answer: Reasons Make It Work Inc. implemented the business intelligence project with the aim of assessing its business processes and identifying issues that need to be addressed. The project was also intended to enable the company to identify and leverage opportunities available to expand its growth. As the companys customer base increased, the management focused on becoming one of the largest companies serving consumers in the digital technology service industry. To realize this goal, the goal had to build a strong brand appeal and spread brand awareness among the target consumers. Make It Work had to determine various issues affecting its business processes and operations and resolve to mitigate their effects. Additionally, the company had to identify emerging opportunities and tap them to enhance the companys competitive advantage and attract more customers. Make It Work realized the business intelligence project could enable it to track various key aspects that defined the companys image. Through the project, the company could determine issues that affected its services. It could track various key performance indicators (KPI) that indicated the companys performance and issues affecting its operations. The company could also assess performance metrics to determine levels of customer satisfaction and other performance measures. Besides assessing the companys performance, a business intelligence project could evaluate sales made and other financial measures relevant to the companys growth. Tracking these metrics was important for the company as the management wanted to continuously evaluate its financial performance as it expanded business operations to ensure its services satisfied its customers. Make It Work focused on developing a strategy that could support early detection of issues that required to be addressed in time to mitigate their effects on the company operations. By collecting information such as customer reviews, the company could determine levels of customer satisfaction and quality of services offered. By leveraging a business intelligence project, the company could track issues affecting the company and categorize them based on the risk they posed which would ensure that they were resolved in an appropriate manner. This would be critical in enhancing the companys responsiveness to emerging issues. For the company, adopting the business intelligence project implied that its IT capabilities would be improved as it could become more flexible to dealing with dynamics of the business environment as well as improving its responsiveness to threats and opportunities. The company also sought to implement the project to enhance teamwork among employees which would be key in improving productivity and output. Outcomes Make It Work has significantly improved its operations and customer satisfaction after implementing the business intelligence project. The project allowed the company to leverage its core competencies to improve business processes. Its business operations have become customer-oriented which has played an instrumental role in satisfying the companys customers. Through the project, the company has been able to use information obtained to identify issues affecting its financial performance and customer satisfaction. This has been instrumental in enabling the company management to resolve such issues in time. For example, customer service agents can detect issues with service quality and connect with customers to identify the issue. As such, they can make informed decisions in tackling the service to improve customer satisfaction. This has been key to improving performance and service delivery as some processes can be completed within a short time. The project has also enabled the compan y to collect and review feedback from customers. With its augmented IT capabilities, the company can assess customers reviews and rating score to determine the performance of the company and the brand perception of the target customers. Business intelligence project has been key in assisting the company in assessing the data it collects. With the project, Make It Work can calculate key performance indicators in relation to customer satisfaction and financial performance. The project incorporates constraints which trigger alerts if issues are noted. For example, when the rating score drops below 3.8 the system sends alerts such as emails to the relevant stakeholders which enables the problems to be discovered and resolved. By continuously tracking customer feedback, the company has become effective in determining issues that may be undermining service delivery. This allows the company to quickly respond to the issues by implementing remedial actions to improve customer satisfaction and enhance brand image. By leveraging on the project, Make It Work has gained the capability to deliver an excellent customer service which has enabled the company to attract more customers and encourage repeat purchases. As a result, the companys sales and revenues have continuously grown as its loyal customer base increases. The business intelligence project implemented has enabled the company to improve teamwork in the company aimed at improving the quality of service delivered. Through the project, the company can maintain communication with the staff and interact with them to ensure their performance meets the companys objectives. Additionally, the project enables the company to gain a better understanding of customer purchasing habits as the company can analyze data in the customer database. This enables the company to align its services with customer needs and make its processes customer-centric. Through the project, Make It Work has gained the capability to track sales data and analyze it to determine its financial performance. The project provides features that analyze sales data and identify the growth rate of the company. This has allowed the company management to manage its operations to reduce operation costs and improve its competitive advantage. As an integral component of the companys IT system, the business intelligence project has played a paramount role in enhancing business processes by supporting data analysis which has improved the companys capability in detecting and resolving problems. Additionally, the companys responsiveness has increased as it can quickly prioritize and address issues. Through the business intelligence project, Make It Work has improved customer experience which gives the company a competitive edge in the market. The project has been instrumental in increasing company growth in terms of sales and customers as it has enabled the company to improve the quality of service offered. The company has also gained recognition in its industry due to its quality service and has forged relationships with various companies.

How to Use CompareContrast Essay Samples

How to Use CompareContrast Essay SamplesCompareContrast essay samples are a great resource when it comes to writing essays. This is because students use these samples to get some idea of how a specific topic will be presented to them. They are also great for helping students learn how to write more effectively. The following are some tips that can help you find the best compare contrast essay samples and figure out how to improve your own writing.The first thing that you need to do when comparing a sample is that you need to have some idea of what the sample is going to look like. This means that you need to study the sample and see if it looks similar to what you would be writing in your own essay. You want to make sure that you think about how the sample would be formatted and you want to look at how the content of the essay will go.The next thing that you want to do is to find the sample that is going to provide you with the most information. You should look at the text and see if it is going to provide you with enough information to fully understand the topic of the paper. You do not want to find a sample that provides you with too much information and this means that you should look for a sample that is able to give you the most information that you need. In most cases, the first three to five minutes of the sample is going to provide you with the most information. After this, you should move on to looking at the structure of the sample.This means that you should read over the comparison process and see if there is any type of format that you feel does not work or that makes the research look like it is not informative. You should be careful about the format, because this can be one of the determining factors in whether the student gets the information that they need or not.As you look at the compare contrast writing samples, you will see that some will use short paragraphs and others will use longer paragraphs. You want to remember that your essay is goin g to be based on what information that you provide so you want to make sure that the information is contained in the short paragraphs. However, you also want to make sure that the paragraphs are long enough that it will give you enough information to answer your question.You also want to look at the format of the compare contrast. Some of the compare contrast applications are going to be just going to write in a simple word document but others will be providing you with a PDF or some other type of file. Since you will be working on a computer, you want to make sure that you are going to be able to read the compare contrast essay samples on a computer. Otherwise, you might want to turn the compare contrast application off or find a different application that is going to help you get the information that you need.When it comes to using compare contrast, you should be able to use this product to help you get the information that you need and then also be able to provide your reader wit h the answers that they need. You want to make sure that you include the correct spelling and punctuation in your writing. You also want to make sure that the information that you are giving is relevant to what the essay is trying to get across.There are several good help tools that you can use to help you with your compare contrast writing assignments. Remember that there are plenty of different help tools that are available and you should be able to find the best help that you need for these help tools.

Section 1 Essays - Progressive Party, Muckraker, Literacy Test

13 Section 1 1. Looking Backward- Novel that made socialism seem like an attractive alternative to the current industrial society. Wobblies- Labor union made by Debs and De Leon. Ida Tarbell - Famous women muckraker. John Dewey- Argued that the value of government actions should be measured by the good they do. Oliver Wendell Holmes- Wrote that the law should not be an absolute set of principles but a tool to meet the needs of society. Muckrakers- Journalists who dug up the mud on a topic. 2. Social gospel- Theory that the church should work to improve society. Pragmatism- Approach to problem solvings that questioned the truth of science. 3. A. Corruption in city government. B. Corrupt business C. Child labor D. Racial discrimination E. Railroads domination of wheat farmers Section 2 1. Gallveston- Costal town that was hit by a massive big juicy hurricane. 17th ammendment- Gave women right to vote. Charles Evans Hughes- Lawyer who uncovered the bribery and huge salaries Payed to family members in the insurance industry. Upton Sinclair- wrote a book called The Jungle that uncovered the unsanitary conditions of the meat processing industry. Muller Vs Oregon- Case that argued that working long hours damaged a womens Health. John Spargo- Wrote a book that depicted the horrible working conditions in child labor. WCTU- Union formed by christian women to enforce temperance. 2. direct primary- Preliminary election where voters vote for who will run for office. Initiative- Allowed a group of citizens to introduce legislation. Referendum- Allowed approved legislation to be submittedto the voters for approval. Recall- Allowed voters to remove an official from office. 3. The food and drug administration, the WCTU and the muckrakers all helped the country become a better place by creating new and trying to enforce old laws to make the USA a less corrrupt and more sanitary place to live and work. Section 3 1. Plessy Vs Ferguson- Case in which the supreme court ruled that segregation was constitutional as long as separate facilities were equal. Booker T Washington- Founded the Tuskagee institute to teach blacks a vriety Of traits. W.E.B. Duboise- Editor of the NAACP's magazine called ?the crisis?. 2. literacy test- Test taken by immigrants to prove that they could read english. 3. Some progressive reforms worked to limit the political power of immigrants by working to get congress to establish laws that would require immigrants to take literacy tests in order to vote. Chapter 14 Section 1 1. Pierpont Morgan- Owned a banking firm that indirectly controlled the Anthracite mines. Expedition Act- Act that supported expeditions to conserve the natural resources. Forest Reserve Act- Act that more than tripled the amount of land set aside for national forests. Hepburn Act- Act that abolished the free pass that the railroad corporations granted to politicians and other important people. Square Deal- A belief that all people have an equal opportunity to succeed through strong personal ethics. 2. Conservation- The planned preservation of natural resources to prevent destruction or neglect. 3. Roosevelt preferred regulation to trust busting because regulations left the honest companies alone and trust busting did nothing to prevent monopolies. Section 2 1. Payne Aldrich Tariff- Tariff that contained high duties on iron ore, coal, and Coal. Richard Ballinger- Reopened for private purchase some of the lands withdrawn while Roosevelt was president. Joeseph Cannon- Anti conservationist who used his power to delay national parks. New Nationalism- A new set of policies declared by roosevelt. The Insurgents- A group of progressive republicans. 2. income tax- Taxes on the income of citizens. 3. A. He didn't want to be president B. He didn't dramatize issues to gain the public's support. Section 3 1. Bull Moose Party- A nickname for the progressive party. New Freedom- Philosophy that viewed monopolies as enemies of free competition. 2. Inheritance Act- Tax on a persons inheritance. 3. Roosevelt left the republican party and formed the progressive party because the progressive party demanded reform and a visible government, rather than an invisible government and a country ran by buisness. Section 4 1. Underwood tariff- Represented the first substantial drop on import duties since 1857. Federal Reserve board- Had over all power of federal banks. Federal trade commision- Commission that regulated and investagated business practices. 2. Rediscount- A small fee paid to the federal reserve by other banks. Price cutting- Where a company deliberatley sells goods at a loss to eliminate competition. Interlocking directorate- Where the same people direct

Free Essays on Friday Night Lights

The name of the author who wrote this very interesting book, â€Å"Friday Night Lights,† is H. G. Bissinger. Bissinger was a newspaper editor in Philadelphia, after a while he went to Oddessa to meet the members of the 1988 Permian Panther football team. Incredibly enough for the next four months he was with them through every practice, meeting and games. It was almost as if he joined the team, because he was there with them no matter where they went. He also started to write a book about this team, which went through many good and bad times during that period of time. The other main character in this text was Boobie Miles, since Bissinger paid a lot of attention to him, and a little less to the other characters. The author describes many things about his family: what happened, when it happened and how it happened. But the main idea that the author is trying to make in this text, is to show how America represents itself. He does this by choosing a high school football team. Since football plays a big role in American society the author chose to write about it. He described dreams and accomplishments that that football team had, and in essence America also had. These dreams and accomplishments were achieved by Boobie, who was one of the greatest players on the Permian High School football team. His childhood affected him very much, in fact it was the determining factor in his success today. He was raised â€Å"back in a tiny town that looked like all the other tiny towns that dotted the plains like little bottle caps, back in the place the whites liked to call Niggertown† (Bissinger, 58). There was a lot of racism in these little towns. His uncle L.V. Miles described this little town as very terrible. And this was true, because â€Å"the only way he could to go into a restaurant, if at all, was through the back† and this was only because he was black (Bissinger, 59). Another example of racism was displayed when he was not ... Free Essays on Friday Night Lights Free Essays on Friday Night Lights The name of the author who wrote this very interesting book, â€Å"Friday Night Lights,† is H. G. Bissinger. Bissinger was a newspaper editor in Philadelphia, after a while he went to Oddessa to meet the members of the 1988 Permian Panther football team. Incredibly enough for the next four months he was with them through every practice, meeting and games. It was almost as if he joined the team, because he was there with them no matter where they went. He also started to write a book about this team, which went through many good and bad times during that period of time. The other main character in this text was Boobie Miles, since Bissinger paid a lot of attention to him, and a little less to the other characters. The author describes many things about his family: what happened, when it happened and how it happened. But the main idea that the author is trying to make in this text, is to show how America represents itself. He does this by choosing a high school football team. Since football plays a big role in American society the author chose to write about it. He described dreams and accomplishments that that football team had, and in essence America also had. These dreams and accomplishments were achieved by Boobie, who was one of the greatest players on the Permian High School football team. His childhood affected him very much, in fact it was the determining factor in his success today. He was raised â€Å"back in a tiny town that looked like all the other tiny towns that dotted the plains like little bottle caps, back in the place the whites liked to call Niggertown† (Bissinger, 58). There was a lot of racism in these little towns. His uncle L.V. Miles described this little town as very terrible. And this was true, because â€Å"the only way he could to go into a restaurant, if at all, was through the back† and this was only because he was black (Bissinger, 59). Another example of racism was displayed when he was not ... Free Essays on Friday Night Lights Friday Night Lights People’s perception of small town Texas is generally an area consumed by high school football and racism. H.G. Bissinger’s Friday Night Lights is the story of one man’s experience with both segregation and football at Permian High School in Odessa, Texas. Bissinger’s novel describes the lengths that a high school football team and it surrounding community went through to eventually abandon their pro-segregation ideals for the good of their football team. The novel is set in what is described to be an average Texas town during the time of the Civil Rights movements. Bissinger describes Odessa as being a segregated town where the whites reside on one side of the town and the non-whites naturally on the other. This town even happen to be split by the railroad tracks, which made what side you were on abundantly clear. True to form, there was a nice high school and a not as nice high school, and up until the late 1900’s, when the state and federal governments created desegregation mandates to receive funding, only white students attended the nicer Permian High. The story goes on to detail what history tells us to be the normal reaction from parents and students; the parents went to school boards and town meetings while the students made it their goal in life to get the non-whites to drop out of the school that they didn’t belong in. True to form, redistricting and racial percentages started to equal out and the once cl ear class distinction as dictated by the railroad tracks began to blur. Like many southern towns during the civil rights movement, the whites were up in arms and now racial tension in Odessa was beginning to peak. This is until both races found they had something in common, other than being human, it was their love of high school football....

An Analysis of Robert V. Remini's Andrew Jackson Versus the Cherokee Essay

An Analysis of Robert V. Remini's Andrew Jackson Versus the Cherokee Nation - Essay Example Their rationale was that since â€Å"they no longer threatened white settlements,† then they should not be expelled from their lands in Georgia and relocated to the Indian territory, which is located in present-day Oklahoma (48). In addition to this national sentiment against the proposed Indian Removal Act, various individuals that politically represented the Cherokees – John Ross, John Ridge and Major Ridge – sought audience with Jackson on a possible compromise regarding the looming Indian removal, but to no avail (51-53). Perhaps, two other instances that showed the resolve of the Cherokees was when a number of Cherokee chiefs went to Washington in an effort to prevent the signing of the treaty, and when John Ross encouraged the Indians to ignore the newly signed treaty (53-56). Although the author does not mention it, the Cherokees were partly to blame for what happened to them two years after the Indian Removal Act was signed. Had they only remained obedien t to Jackson and the laws of the state, the bloodshed of 1838 would not have been as worse. Much of the blame also rested upon John Ross. Unlike his contemporaries John Ridge and Major Ridge, who were more liberal-minded and were willing to make compromises with the government, John Ross approached the issue rather conservatively and â€Å"acted imprudently and made impossible demands on the President† (52). Among the rather outrageous requests of Ross in behalf of the Cherokee people included a five-year protection of the Indians using federal troops as well as $20 million for the â€Å"reimbursement for losses† (53). Even after Jackson’s rejection of such requests, Ross remained stubborn and encouraged the Indians to remain in their territory even after the two-year deadline had elapsed (55-56). It was, however, the Indians themselves who suffered the consequences as many of them were slaughtered by federal troops and many more suffered in â€Å"The Trail of Tears† (56). If only Ross had not maintained his pride and had only explained to his people the wisdom in obedience, the Cherokees would not have been massacred and would even have perhaps thanked Ross for it. The author, however, puts the blame lightly on the Cherokees and Ross and somehow considers Andrew Jackson the man behind the murders: â€Å"He had become obsessed about removal† (56). Sharp Knife, as Jackson was called by the Cherokees, despite the ruling of the Supreme Court in 1831, perhaps influenced the passing of the law in 1830 â€Å"prohibiting white men from entering an Indian country† (48). Jackson also asked Schermerhorn to secretly negotiate the treaty with the Treaty Party of the Cherokees in an effort to advance the signing of the Indian Removal Act (53). Moreover, Jackson did not show any mercy or concern for the large delegation of Indian chiefs who went to Washington in 1835 (53-54). Lastly, the man who called himself the â€Å"Great Fathe r† of the Indians was the one who â€Å"regularly badgered [President] Van Buren about enforcing the treaty† (56). These were all proofs that Andrew Jackson did not play the game fairly and tried to outsmart the Cherokees by resorting to secret tactics just to have the treaty signed and have the Indians removed in no time.

PSC Coursework Example | Topics and Well Written Essays - 1250 words

PSC - Coursework Example SharePoint Foundation can be used to create a number of websites. The web pages on these sites may be enabled with collaboration via webpages, other documents and of course, data etc. This component of the Ms Sharepoint Package is the server in the setup of SharePoint just in accordance with its name. It takes Sharepoint Foundation as its baseline upon which it grounds itself. It is characterized with the property to organize site administration, compiling of lists and libraries and customization of the website concerned. Since SharePoint Server banks on SharePoint Foundation for all its basics it naturally incorporates all it properties along with its own. Significantly its own properties include The Content Management of an Enterprise, Knowledge Management and Business Intelligence, enterprise search, and personal profiles through My Sites. The very latest and the foremost with respect to the most current technological needs of the say, SharePoint Online  is a cloud based solution provided by the Computing giant Microsoft. It is suitable for businesses of all sizes. Instead of having the need of incorporating the entire massive structure of MS SharePoint within its premises any business can now log onto the cloud server of the application package. The only requirement is that subscription needs to be done and the employees of the organization/ business setup can be provided with an enterprise grade solution for creating sites. These sites would enable sharing of documents and information with partners, customers and colleagues.   Ã‚   â€Å"SharePoint Workspace is a desktop program that you can use to take SharePoint site content offline and collaborate on the content with others while you are disconnected from the network. While you and other team members are offline, you can make changes to SharePoint content that will eventually synchronize back to the SharePoint site.† (Microsoft, 2011) With the onset of

Jeffery Dahmer: Case Study and Biography

Jeffery Dahmer: Case Study and Biography The expression Serial Killer makes most people scared, but its far often idea that fear is what drives some curiosities, consequently finding it suitable to recognize why serial killers commit terrible acts of violence repetitively. Finkelhor (1984) four-aspect model, social learning concept, psychodynamic idea, Nature V Nurture and treatment programs for offending behavior all play a part in understanding psychotic behavior. Finkelhor (1984) proposed a 4-element version of the preconditions to child sexual abuse, which combine the numerous theories about why individuals begin to take part in sexually deviant behavior. Finkelhor built an organizational framework which include four separate underlying elements that designate not only why offenders abuse, however also why the abuse keeps occurring. The factors recognized to make a contribution to child sexual abuse are grouped into four pre-conditions; which includes, motivation, inner inhibitions, outside inhibitions, and blockage. To determine what makes a serial killer like Jeffery Dahmer operate, it is essential to look at their history specifically their early life and puberty (Holmes Holmes, 1998). As discovered through his biography, Dahmer was a regular child who enjoyed normal adolescence activities. The social control concept and the psychological concept will hence be used to provide an explanation for the metamorphosis in his personality.( Davis 1998). The shift in his character began about the time he was 4 years old and needed to go through a hernia operation. At some point of this tough duration of the surgical procedure his mother became preoccupied with her personal issues and his father was busy constructing his profession in chemistry. Dahmers mental fantasies blanketed a chain of crimes towards his casualties corpses. For most of his sufferers the scene turned into the constant unchanged scene and it further frequently than not started out with consensual intercourse. He most regularly would meet his victims in homosexual bars and go together with them to his rental. Regularly after engaging them with alcohol or cash. As soon as the consensual intercourse finished, he drugged them, occasionally killing them. He usually killed them by way of strangulation or by means of stabbing. He could then masturbate over the cadaver or have intercourse with the lifeless carcass. His subsequent step changed into typically dismembering the corpse, where he would break up the corpse into components with his power saw. With the usage of acid he removed the meat from the skulls and saved them as fulfillment trophies of his series. In addition to the skulls, he normally saved different body components including the heart in his refr igerator or in vaults and he ate those components occasionally. Their genitalia had been additionally saved as memoirs even as the muscular tissues were stored for another time use. Jeffrey also carried out lobotomies on some of his victims. (Davis, 1998). To a few he went on as far as to drill a perforation in to their skulls and pour acid down it. This made the sufferer prorogue death in a zombie like shape for days. From the possessions discovered in his residence upon his arrest, it became determined that Jeffrey used chloroform to drug his sufferers. The male genitalia had been preserved in formaldehyde. Clearly positioned, Jeffrey Dahmer turned into a serial killer who killed his sufferers brutally, had intercourse with their corpses, dismembered them and later ate a number of the components. Jeffrey Dahmers tale is one of the tales command to be be remembered fie a great amount of years for sparking debates on evaluations todays guidelines. The basis of implications are on  social and mental concepts. The social control theory and the psychological theory with regard to Dahmers life gives protocol effects that consist of education that enables children in advancement of socialization abilities via involvement, parenting programs geared toward appropriate introduction of social bonds and diversion programs for delinquents to modify their psychosocial states. The importance of Jeffreys case stirred the controversy on social implications because of the elimination of the death penalty. The reality that Jeffrey was killed at the same time as serving his sentence raised concerns of the potential of our society to control crime without the help of capital punishment (Youngstrom1991) The concept behind social control theory and psychological theory is that everyone has the functionality to carry out a criminal offense and this may be thoroughly prompted via their mental state of thoughts. Jeffrey Dahmer changed into an intensely kid who grew up in a surroundings rejecting him fueling his loneliness. As a grownup his instability intensified escalated. This has exposed that parental upbringing is of up most significance in a childrens development of social abilities. (Nichols 2006). As witnessed with Jeffrey Dahmer he did no longer obtain that socialization bond be it along with his parent or different human beings in his existence. Throughout his youth, Jeffrey Dahmer was left out and evolved a manner of perceiving himself as an interloper, rejected by society. This loneliness and feel of rejection grew till it irritated his compulsion to commit the barbaric crimes of homicide, necrophilia, and cannibalism. As seen from his biography he did not have intimate relat ionships that might have deterred him from committing the crime because the social control theory indicates. In his loneliness Jeffrey stuffed that void with dismembering animals, a conduct later seen in his crimes. It is able to thus be  concluded that introduction and nurturing of social bonds are very critical in formative years socialization and within the improvement of solid psychological state of thoughts. I feel that the courts decision that Jeffery Dahmer was competent to stand trial is authentic and precise. The definition of insane is in a criminal case, arguing that the defendant isnt responsible for their forms of crimes due to an episodic or continual psychiatric disorder at the time of the criminal act. I feel by reading the case records that he absolutely knew what he was into doing, as he would trap his sufferers and drug them. He was a sick man but I do sense that he knew exactly what he was doing, he planned how he was going to lure his victims. He lured some of his victims with the ploy of receiving money for posing naked. He used an orchestration to get his victim to his apartment and give them a sense at ease around him. Then he drugged their beverages with the intent of raping them and killing them. He made several of them zombies, I feel that you have to have some sort of wits about you to preform something so heinous. The court in my opinion made the correct and true decision. Jeffery Dahmer was not the first serial killer, or will be the last. His crimes were so horrific that he will be known as one of the worst serial killers in the world. That is why people are so fascinated with his tale. References Finkelhor, D. (1984). Child Sexual Abuse: New Theory and Research (Hardcover). New York: Free Press. Davis, J. A. (1998). Profile of a sexual predator: A psychological autopsy of an American serial killer. The Forensic Examiner, 7(1-2), 28-33 Youngstrom, N. (1991). Spotting serial killer difficult, experts note: Aberrant thoughts and behaviors often unrecognized by therapists. APA Monitor, 22(10), 32. doi: 10.1037/e300082005-039 Nichols, D. S. (2006). Tell me a story: MMPI responses and personal biography in the case of a serial killer. Journal of Personality Assessment, 86(3), 242-262. Doi: 10.1207/s15327752jpa8603_02